Please select the link below to log in to Descartes Dock Appointments
As of Thursday 10th October 2013, users making bookings to Westfield centres may make bookings directly through dockappointments.com using a simplified user interface. This direct access may be used in many common internet browsers including Safari, Chrome, Firefox, and Internet Explorer.
Just use your existing Dock Appointments user name and password for booking at Westfield.
Dock Appointment Scheduler News
Click on the link to view the latest Dock Appointment Scheduler Newsletter
Bestrane has developed a new cross browser access to Dock Appointments. In response to requests from the Carrier/Supplier/Retailer community, Dock Appointments may be accessed from browsers such as Safari, Chrome, Firefox, as well as Internet Explorer. See the link above.
Bestrane Support for Descartes Dock Appointments
Bestrane provides first line support to Dock Appointments users in Australia. This support allows users to log calls for requests such as Password Reset, Supplier Details Update, Supplier Users Update, Carrier Details Update, Carrier Users Update.
Automatic Password Recovery: Set and Reset Your Password
Use this link to watch a video to help you Set and Reset Your Password for Dock Appointment Scheduling.
In order for you to recover your password automatically, you must have first entered a password recovery question and associated answer. To recover your password you will require the Company Name you are making deliveries to, your User Name, and the answer to your recovery question. This video will show you how.
Support Portal: Create/Manage Support Requests
Registered users are able to create, update and manage your Bestrane support requests through our online support portal.
Password Reset Request to request the reset of your password
Supplier Details Update to update Supplier name, address and user information
Supplier Add Carrier to add Carriers working for Suppliers
Carrier Details Update to update Carrier name, address and user information
Support requests will be actioned within 24 business hours the request, provided sufficient information is provided.